Hi, I’m Jeanette!
Classic Virgo with a big dose of Libra.
I’m a total word and organizing nerd and natural diplomat. Give me a giant mess and I’ll happily dig in to help make everything more clear, useful, enjoyable, and effective.
I have years of growing websites and communities under my belt, and I truly love finding that sweet spot where the little details that make an experience great for users also help a business thrive.
Check out some of my latest projects below.
New Patron Library Card Workflow
I turned a dense, exception-heavy library card process into a guided branching workflow that helps staff complete each step in the right order with less confusion and fewer missed details.
Rebuilding The Library Workflow
I set out to design a centralized dashboard that tackled librarians’ biggest pain points in one place — simplifying new-release discovery and solving for Amazon’s frustrating cart limitations.
LaSalle County Website Findability Study
I examined how residents find county services without knowing which department handles them—and proposed a task-based layer connecting everyday language to the county’s existing structure.
Healthcare Chatbot Redesign
This project explores how a more conversational approach could reduce the mental effort required to get patients to the right care.
Let’s Connect
Find me on Linkedin, or click the button to email me directly!